Terms and Conditions

Service Area & Terms Policy

Service Area

Handyman and Plumbing Services by Blake provides reliable plumbing, electrical, and handyman services throughout select areas of Philadelphia, Bucks County, and Montgomery County.
We prioritize local zones to maintain reliability, efficiency, and timely response.

Primary Service Areas

Philadelphia: Far Northeast, Center City, Fox Chase, Somerton, Parkwood, and surrounding neighborhoods.
Bucks County (Eastern): Newtown, Langhorne, Feasterville, Southampton, Hatboro, Richboro, and nearby areas.
Montgomery County: Jenkintown, Elkins Park, Rockledge, Abington, Willow Grove, Cheltenham, Glenside, and surrounding areas.

Same-Day & Emergency Services

Same-day and emergency services are available only within the areas listed above.
Locations outside these zones are handled by appointment only and do not qualify for emergency response.
Service availability depends on schedule, distance, and safety conditions.
Handyman and Plumbing Services by Blake reserves the right to decline or reschedule requests outside designated zones or during periods of high demand.

1. Estimates

General Understanding

All estimates are based on Blake’s best understanding of the job as described by the client.
If additional issues arise during work (e.g., code violations, hidden damage, or structural problems), costs will be adjusted accordingly.
The client will be informed and may choose whether to continue at the new rate.
If work stops after it has begun, a service fee and labor charge for time spent will apply.

Estimate Range and Final Pricing

When an estimate includes a range, the final total will be determined by Blake based on actual job conditions.

In-Home Estimates

Available for a non-refundable $50 fee, credited toward the final cost if the client proceeds with the job.

Authority on Estimates

Estimates provided by Ivy may be reviewed or adjusted by Blake before work begins.
Blake has final authority on all pricing and scope.

Refunds

Refunds are handled case-by-case at Blake’s discretion.
Requesting a refund does not guarantee approval.

Work Performed After Another Contractor

A non-negotiable fee applies for Undoing Previous Work, covering removal or correction of prior installations.

Material Costs and Validity

Labor rates may remain firm, but material costs can fluctuate.
All estimates are valid for 30 days from issue date.

Booking Policy

Client Responsibility

Clients must book their own appointments via the website, text, call, or email.
Neither Blake nor Ivy can book on a client’s behalf except in special circumstances.

Parking

Clients must provide parking in front of, beside, or behind the property that accommodates a work van.
If street parking is required, it must be on the same street.
For Center City Philadelphia and Manhattan, NYC, this rule is waived.

Permit Determination

Blake will determine whether a permit is required within three (3) business days of booking.

Warranty

Warranty applies only to materials and parts supplied by Handyman and Plumbing Services by Blake.
No warranty applies to customer-provided fixtures or parts.

Right to Refuse Service

Blake reserves the right to refuse or discontinue service for safety, hygiene, code, or behavior reasons.
This includes poor conditions, unsafe workspaces, lack of communication, or unreasonable client behavior.

Two-Hour Start Window

Appointments may start up to two hours earlier or later than scheduled.
Clients will be notified by text or call.
If early start is not preferred, note this during booking — otherwise, the appointment may be rescheduled.

Outdoor Work Policy

Outdoor jobs are typically done May through October (after spring rains and before temps drop below 60°F).
Emergency outdoor work outside this window may be done for leaks or flooding.

Holiday & Emergency Policy

Closed on Thanksgiving Day and Christmas Day.
Emergency response is not guaranteed during holidays or peak hours, but every effort will be made.
Clients should ensure main shut-off valves are in working condition before emergencies occur.

3. Scheduling & Cancellations

Limitations

Appointment times cannot be guaranteed due to unexpected delays or emergencies.

Cancellations

Jobs are never cancelled without cause — only for safety issues, weather, or client non-compliance.
Whenever possible, jobs are rescheduled instead of cancelled.

Appointment Confirmation

Clients receive an email confirmation 24 hours before their appointment.
Must reply within 12 hours to confirm.
If no reply, the appointment may be cancelled to avoid no-shows.

Rescheduling

Clients must call or email to reschedule.
Rescheduling beyond the 30-day estimate period may result in a price change or cancellation.

System Errors

The online booking system may occasionally glitch.
Ivy monitors for these errors, and Blake will make every effort to honor original times or find the next available slot.

Right to Deny or Cancel Bookings

Blake may deny or cancel any booking at his discretion.
A booking is not guaranteed unless a deposit or written confirmation is provided.

On the Job

Job Cancellation

Any job may be cancelled for safety, supply shortage, weather, or permit reasons at Blake’s discretion.

Client Presence

Clients must be present during the job.
If the client cannot meet the start time, another authorized person may take their place.
Blake will wait up to 30 minutes past the start time before considering it cancelled.

Scope of Work

Only listed and agreed-upon tasks will be completed.
Additional requests incur extra fees.
If a client miscounts or forgets items (fixtures, outlets, etc.), the cost will be adjusted accordingly.

Work Area

Clients must clear the workspace before Blake arrives.
If Blake must move items, causing delay, an additional labor fee will apply.
Blake is not responsible for damage when moving client property.

Acknowledged Issues

If Blake identifies additional problems and the client declines further work, Blake is not responsible for resulting issues, even if they become emergencies.

Refused Tasks

If a client insists on a task Blake has refused (for safety, legality, or feasibility), Blake may leave the site immediately. A bill will be mailed/emailed

Work Environment

Clients must allow Blake to work without interference.
Hovering, crowding, or unsafe environments may cause Blake to pause or leave the job.
Blake records all his work for insurance purposes and social media. Audio is not being recorded and if it did it would not be shared and be removed. Blake only records his work and nothing else. Check out his channel at https://www.facebook.com/HandymanservicesbyBLAKELLC

Completion & Payment

Client Inspection

Every job must be inspected and approved by the client before Blake leaves.
Once Blake departs, no claims about missed items will be accepted.

Payment

Payment is due immediately upon completion of work.
Non-payment may result in legal action and additional fees.
Prices are pre-agreed before work begins — no negotiations afterward.

Invoices & Receipts

Invoices are available upon request within two (2) business days.
Receipts are provided upon payment.

Accepted Payments

Cash, check, Venmo, and all major credit/debit cards (including American Express).
Checks for:
- Non-plumbing work: Payable to Handyman Services by Blake
- Plumbing work: Payable to Plumbing Services by Blake

Card Processing Fees

A small percentage fee applies to card transactions.
Fee depends on card type and platform and will be listed on the invoice.
This fee is non-negotiable.

© Handyman and Plumbing Services by Blake
Licensed, insured, and locally owned. Serving Philadelphia, Bucks, and Montgomery Counties.

610-732-9949